IT Service Management as a Practice

Practice vs. Project thinking is quickly becoming a significant challenge that IT and the business face. Determining the path to take can determine successful outcomes for your ITSM initiatives.

What you'll learn:

  • The Nature of a Practice

  • The ITSM Practice Organization

  • The Service Management Office 

Who's it for?

  • Organizations looking to establish an ITSM Program Office

  • Professionals wanting to learn more about ITSM

  • IT Project Managers working with the ITSM team