Practice vs. Project thinking is quickly becoming a significant challenge that IT and the business face. Determining the path to take can determine successful outcomes for your ITSM initiatives.
What you'll learn:
The Nature of a Practice
The ITSM Practice Organization
The Service Management Office
Who's it for?
Organizations looking to establish an ITSM Program Office
Professionals wanting to learn more about ITSM
IT Project Managers working with the ITSM team