Governance - ITSM meets the Cloud

IT Governance can seem like a daunting challenge especially in today's complex environment with many applications migrating to the cloud. But it doesn’t have to be!

Organizations are increasingly turning to Cloud-based options in order to deliver services to the business. While you may have outsourced the delivery of these services to the cloud, the IT organization still is responsible for overall service delivery. So how do you get your arms around something so "nebulous" as the Cloud?  

What you will learn:

  • What is Governance and why is it critical to IT Service Management?
  • What are the Service Delivery challenges presented by today's Cloud Based offerings?
  • What can I do to mitigate the risk of employing Cloud-based offerings?
  • What does an ITSM professional need to know to deal with this new reality?