Has your Management ever said, “DO NOT use the word ITIL here” or “forget process, just get the tool installed”?


Why is there a backlash against Service Management?  More importantly, what can we do to reverse this negative trend?


Watch this inspiring discussion on:

  • Why is ITSM and ITIL “four letters"
  • The key reasons why ITSM projects fail
  • Selling the value of your ITSM initiative
  • Practical ways to make your ITSM program a success