ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Join us for a FREE 3.5-hour overview of this latest evolution of ITIL.  Topics include:

- Structure and Benefits of ITIL 4
- Key Service Management Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- Service Value System
- The ITIL Practices

Multiple dates & times are available.  Please choose the one most appropriate for you!  

We will email you the webinar link, so a valid email address is required.