The ITIL Process Set is an interactive reference guide that will walk you through the seven-step process for continual service improvement.
We have supplied detailed information with a breakdown of each process. It’s something that anyone in your organization can use!
The ITIL lifecycle phases: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
What inputs (business requirements, requests for change, service design packages, etc.) are necessary before implementation
Processes of each phase: change management, incident management, design management, request fulfillment, etc.
The purpose and objectives for both the lifecycle phases and its processes
The desired outcome of each lifecycle phase