2014 ITSM Industry Survey

2014 ITSM Industry Survey Results


What drove the ITSM World in 2014?

Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community. 

Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome.

So what does the future hold in store?

  • Where the ITSM industry is going
  • What trends are emerging
  • What's new and exciting with best practices
  • Tools and frameworks

Webinar Details

Date Recorded on Thursday, November 6, 2014

Presented by

David Mainville
Navvia's CEO & Co-founder

 Featured Guests


Stephen Mann
Independent ITSM industry pundit


Roy Atkinson
Senior writer at HDI and industry analyst.