Governing your ITSM program is a daunting challenge in today’s complex IT environment. It becomes even more challenging when you don’t control all the moving parts. IT organizations are increasingly turning to Software as a Service (SaaS), Infrastructure as a Service (IaaS) and a myriad of other cloud-based options in order to deliver services to the business.
While you may have outsourced the delivery of these services to the cloud, the IT organization still is responsible for overall service delivery. So how do you get your arms around something so “nebulous“ as the Cloud?
In this session you will learn:
CEO and co-founder of Navvia, is a 33-year veteran of the ITSM industry with a unique and practical perspective on Service Management. David is a frequent speaker at ITSM conferences and webinars where he promotes the practical side of ITSM. His articles have been published in a variety of industry forums. As the CEO and Co-founder of Navvia, he built a successful ITSM consulting practice and architected and launched an innovative SAAS platform enabling the survey, design and verification of processes.