4 Ways to Improve your ITSM Program


In this webinar we will cover:


  1. Assessments – This is one of the best ways to get a snapshot of the health of your Service Management program while simultaneously creating a catalyst for change
  2. Process Design – Many people underestimate the importance of having a well defined process. A good design should engage the stakeholders, drive adoption and drive out all the functional specifications required for automation.
  3. Process Governance – It’s been our experience that most process initiatives fail due to the lack of metrics and governance. This is especially true in the current climate of regulatory controls and audit.
  4. Education – A sure fire way to build support and adoption for your IT Service Management program is to educate your staff on the fundamentals.

Note: this webinar is archived content from Navvia's former life as ITOptimizer.