4 Ways to Improve your ITSM Program
In this webinar we will cover:
- Assessments – This is one of the best ways to get a snapshot of the health of your Service Management program while simultaneously creating a catalyst for change
- Process Design – Many people underestimate the importance of having a well defined process. A good design should engage the stakeholders, drive adoption and drive out all the functional specifications required for automation.
- Process Governance – It’s been our experience that most process initiatives fail due to the lack of metrics and governance. This is especially true in the current climate of regulatory controls and audit.
- Education – A sure fire way to build support and adoption for your IT Service Management program is to educate your staff on the fundamentals.
Note: this webinar is archived content from Navvia's former life as ITOptimizer.