Learn about the state of ITSM, key findings, top trends and opportunities for the ITSM community.
Over the last 9 years we have seen the rise of SaaS, the growth of ITIL®, and increased management support for IT Service Management as a whole, but there are still some challenges to be overcome.
Recorded on Thursday, November 6, 2014
Navvia's CEO & Co-founder
Independent ITSM industry pundit
Senior writer at HDI and industry analyst.